Shipping policy

General Terms and Conditions (hereinafter: GTC)

§ 1 Scope of these GTC

a) These GTC apply exclusively to all contracts concluded between Torben Quast, Hölderlinstrasse 16, 60316 Frankfurt am Main, Germany, (hereinafter: Quast Collection™) and the purchaser (hereinafter: Customer).

b) Order processing and communication may take place by e-mail and via automated order processing. The Customer must ensure that the e-mail address provided by them is correct so that e-mails sent by the Seller can be received at this address. When using spam filters, the Customer must ensure that all e-mails sent by the Seller or by third parties engaged by the Seller for order processing can be delivered.

§ 2 Protection of Minors

a) By placing an order with Quast Collection™, you confirm that you are at least 18 years old. For this purpose, our online shop uses a technical age verification (age query), which runs locally in the user’s browser.

b) The Customer is obliged to ensure that the delivery of goods is received only by themselves or by other persons of full legal age authorised by them to receive the delivery. The commissioned logistics service provider is entitled to request proof of age upon delivery.

c) If orders are placed by persons who are not of full age, Quast Collection™ hereby pre-emptively withdraws from the contract in accordance with § 109 BGB (German Civil Code). The legal guardians or representatives of the minor who placed the order using false information shall be liable, in accordance with statutory provisions, for all damages arising from orders placed using false information.

§ 3 Conclusion of Contract

a) The product presentations in our online shop do not constitute a binding offer to conclude a purchase contract, but merely an invitation to submit an order (purchase offer by the Customer).

b) After submitting your order, you will receive an automatic order confirmation by e-mail. This order confirmation does not yet constitute acceptance of your offer.

c) The purchase contract is only concluded when we expressly confirm the order or when we dispatch the goods. Please note that your purchase offer is legally binding.

§ 4 Rejection of Orders

We may occasionally refuse orders, for example if a product is unexpectedly out of stock, if you are located outside our delivery areas as stated on our website, or if a product has been incorrectly priced by us. In such cases, we will inform you as soon as possible and refund any amounts you have already paid.

§ 5 Contract Language and Product Descriptions

a) The language applicable to the conclusion of the contract is exclusively German. Regardless of the language in which our online shop is displayed or used, the contract language is German. In the event of discrepancies or contradictions between different language versions of our online shop or these General Terms and Conditions, the German version shall always prevail and take precedence over all other language versions.

b) Our product descriptions and other information may be made available in different language versions. However, only the German version is legally binding for the contract. Translations are provided for convenience only and have no legal effect. In the event of discrepancies or contradictions between a translation and the German version, only the German version shall be binding.

§ 6 Presentation and Quality of Products

a) The products displayed in the online shop may differ slightly from the goods actually delivered in terms of shape, colour, vintage or presentation (e.g. label, closure, packaging). Such differences may arise in particular due to changes made by the producer, the time of bottling, natural characteristics (e.g. tartrate crystals, sediment, colour nuances) as well as due to the way products appear on screens.

b) These deviations do not constitute a defect insofar as they are reasonable for the Customer and do not materially impair the contractually agreed quality of the products. The relevant product descriptions in the German version are exclusively decisive for the quality and characteristics of the products.

c) Images and photos serve illustrative purposes only and have no independent contractual significance. Changes of vintage or minor changes to label and presentation are reserved, provided that the essential product characteristics are maintained.

§ 7 Ordering Procedure

You may currently submit your purchase offer via our online shop. The data you provide will be processed for the purposes of handling and fulfilling your order. For more information on how we process your personal data, please refer to our Privacy Notice.

When placing orders via our online shop, you proceed as follows:

a) Place a product of your choice in the shopping cart using the “Add to cart” button. You will then be given the option to continue shopping or to view the contents of the shopping cart.

b) You can access your shopping cart at any time via the “Cart” button in the top information bar. Check your selection. You can increase or decrease the number of bottles by selecting the desired quantity. You can remove individual products completely from the shopping cart by clicking the corresponding box.

c) You can then either continue shopping or proceed to the next order step via the “Checkout” button.

d) In the next step you have three options for placing your order:

1. You order as a guest without creating a customer account, in which case your data will only be used for this single order; or
2. You register as a new customer and create a customer account so that you can conveniently order in the future without having to re-enter your personal details; or
3. You order as an already registered customer. By entering your registered e-mail address and password you proceed further.

e) You will then be taken to the selection of shipping method (delivery) and payment method.

f) You will then again be shown the shopping cart. Check your order and make changes if necessary. If changes are required, you can still make them at this stage.

g) Before submitting your order, you can check and correct any input errors using the technical tools provided in the Shopify checkout.

h) Before placing the order, you must accept these General Terms and Conditions and take note of the Cancellation Policy (Right of Withdrawal).

i) Finally, you submit your order as a binding offer to purchase by clicking the “Buy” button.

§ 8 Prices and Payment Methods

a) The prices valid at the time the Customer places the order apply. All prices are final prices and include statutory value added tax and, where applicable, excise duty. Any shipping costs incurred are not included in the purchase price. Additional costs for special delivery options or costs arising from repeated delivery attempts will be charged to the Customer.

b) We currently offer the following payment methods:

• Payment via Shopify Payments (e.g. credit card, SEPA direct debit, Bancontact, iDEAL, EPS)
• Payment via Klarna (invoice, Sofort)
• Payment via PayPal®
• Payment via Google Pay™
• Payment via Apple Pay®
• Cash payment on delivery (if Quast Collection delivers directly)
• Bank transfer.

c) Please note the following for the “Google Pay” payment method: You must generally be registered with Google Pay or register first, authenticate yourself with your login details and confirm the payment instruction to us (exceptions may apply for guest access). When paying with a payment method offered by Google Pay, payment processing is carried out via the payment service provider: https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=de

d) Please note the following for the “Apple Pay” payment method: You must generally be registered with Apple Pay or register first, authenticate yourself with your login details and confirm the payment instruction to us (exceptions may apply for guest access). When paying with a payment method offered by Apple Pay, payment processing is carried out via the payment service provider: https://www.apple.com/de/apple-pay/

§ 9 Shipping Costs

Please refer to the specific information provided during the order process for the applicable shipping costs.

§ 10 Delivery

a) Deliveries are made in accordance with the shipping conditions applicable at the time of the order to the delivery address specified by the Customer.

b) Delivery is made by parcel service. The usual delivery time within Germany is generally 3–5 days, within Europe generally 3–6 days, depending on the conditions of the delivery service, over which we have no control.

c) If delivery of your product is delayed due to an event beyond our control, we will inform you as soon as possible and take all reasonable steps to minimise the delay. As long as we do so, we shall not be liable for compensation for the delay. However, if the delay is likely to be substantial, you may contact our customer service to terminate the contract and receive a refund for any products you have paid for in advance but not received.

d) If the Customer is in default of acceptance or culpably breaches other duties to cooperate, Quast Collection™ is entitled to demand compensation for any damages incurred, including additional expenses. Further claims remain expressly reserved. In the event of default of acceptance by the Customer, the risk of accidental loss or accidental deterioration of the goods passes to the Customer.

§ 11 Cancellation Policy (Right of Withdrawal)

Consumers within the meaning of § 13 BGB (German Civil Code) have a statutory right of withdrawal.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you who is not the carrier takes possession of the goods.

To exercise your right of withdrawal, you must inform us:

Quast Collection

Torben Quast

Hölderlinstrasse 16

60316 Frankfurt am Main

Germany

Telephone: +49 172 82 90 771 or +49 172 82 90 766

E-mail: Kontakt@Quast-collection.com

by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send your notification of the exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we have received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may withhold the reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notified us of the withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods which is not necessary for testing the quality, characteristics and functioning of the goods.

The right of withdrawal does not apply to distance contracts:

• for the delivery of goods which are liable to deteriorate rapidly or which have a short expiry date,
• for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery,
• for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can only be delivered after 30 days and whose current value depends on market fluctuations over which the trader has no influence.

§ 12 Return Conditions

a) Please avoid damage and contamination. Please return the goods to us in a resalable condition. If possible, use the original packaging for the return. If you no longer have the original packaging, please ensure suitable packaging to provide sufficient protection against transport damage.

b) Please note that compliance with the above paragraph is not a prerequisite for the effective exercise of your right of withdrawal.

§ 13 Transport Damage

If goods are delivered with obvious transport damage, please complain about such faults to the delivery agent as soon as possible and contact us immediately. Failure to lodge a complaint or make contact has no consequences for your statutory rights, in particular your warranty rights. However, you help us to pursue our own claims against the carrier or the transport insurer.

§ 14 Retention of Title

We retain title to the delivered goods until all claims arising from the ongoing business relationship with the Customer have been settled in full. The retention of title ends as soon as all claims have been paid in full. While the retention of title exists, the Customer may not dispose of the goods or encumber them. Once all claims have been settled, title passes automatically to the Customer.

§ 15 Warranty

a) Statutory warranty rights apply to all goods in our shop.

b) In the case of beverages designated as rarities, damage or discolouration to the capsule or label or a reduced fill level do not constitute defects. If necessary, please enquire in advance about the exact condition of the desired bottle. We do not provide a drinking guarantee for rarities. Rarities generally have a high level of maturity, which is natural and not a defect. Bottles of the same Champagne may develop differently over time. Rarities may also exhibit pronounced sediment, which likewise does not constitute a defect.

d) Tartrate crystals and sediment do not impair quality and are no grounds for a complaint.

e) Cork taint and other clear wine faults will be replaced upon presentation of the wine or the cork up to a maximum of 6 months after purchase. Anything beyond this is at our discretion (goodwill). Not every wine with very mature or oxidative notes automatically has a fault. Our range also includes many unusual and distinctive Champagnes that are intentionally styled in this way.

§ 16 Product Reviews

Each customer review is checked for authenticity before publication to ensure that reviews only originate from consumers who have actually purchased/used the products being reviewed.

§ 17 Disclaimer

a) Liability for Content

As a service provider, we are responsible for our own content on these pages in accordance with general laws. Pursuant to § 7 of the German Digital Services Act (Digitale-Dienste-Gesetz, DDG), we are, however, not obliged to monitor transmitted or stored third-party information or to investigate circumstances indicating unlawful activity. Obligations to remove or block the use of information in accordance with general laws remain unaffected. Liability in this respect is, however, only possible from the time at which we become aware of a concrete infringement. Upon becoming aware of such legal infringements, we will remove the content immediately.

b) Liability for Links

Our offering may contain links to external third-party websites over whose content we have no influence. Therefore, we cannot accept any liability for this external content. The respective provider or operator of the sites is always responsible for the content of the linked sites. The linked sites were checked for possible legal violations at the time of linking. Unlawful content was not recognisable at the time of linking. However, permanent monitoring of the content of linked sites is not reasonable without concrete evidence of a violation of the law. Upon becoming aware of legal infringements, we will remove such links immediately.

§ 18 Copyright

The content and works created by the site operators on these pages are subject to German copyright law. Reproduction, editing, distribution and any kind of exploitation outside the limits of copyright law require the prior written consent of the respective author or creator. Downloads and copies of this site are permitted for private, non-commercial use only. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. Third-party content is specifically marked as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. Upon becoming aware of legal infringements, we will remove such content immediately.

§ 19 Dispute Resolution

We strive to resolve any disagreements arising from our contracts amicably.

In accordance with § 36(1) No. 1 of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz – VSBG), we hereby inform you that we are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 20 Force Majeure

a) We shall not be liable for events or circumstances beyond our control. This includes in particular natural disasters, fire, flooding, storms, epidemics, pandemics, war, terrorist attacks, industrial disputes, governmental orders or failures of transport or telecommunication connections that are not within our sphere of responsibility.

b) In cases of force majeure, agreed delivery periods shall be extended by the duration of the impediment plus a reasonable lead time. If the performance of the contract becomes permanently impossible or unreasonable due to force majeure, both parties shall be entitled to withdraw from the contract. Any services already rendered will be refunded in such cases.

§ 21 Applicable Law

The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

In relation to consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

§ 22 Place of Jurisdiction

Actions by the consumer against the Seller may be brought either at the consumer’s place of residence or at the Seller’s registered office. Actions by Quast Collection™ against the consumer must be brought at the consumer’s place of residence, in accordance with the statutory rules on jurisdiction in § 13 of the German Code of Civil Procedure (Zivilprozessordnung – ZPO).

Download the withdrawal form here

Last updated: 10 December 2025